Help and FAQs

Overview

Account

How can I create an account?

  1. Above the login box on the front page click on “Become a member”
  2. In the form enter at least a username, password, e-mail-address and your name. You can also add further information (e.g. your crops of interest or thematic areas) in order to be found more easily by other members and potential connections
  3. In the e-mail you received, click the link in order to activate your account

How can I update my profile information?

If you want to make changes to your profile data, go to “My account” in the top bar menu and click the pen symbol  in the right corner in the about-tab on your profile page. Here you can also change the visibility settings for your profile information by clicking on “change” below the text field.

How can I recover my account if I forgot my password or user name?

If you forgot your account password, please click on the link “Forgot your password?” and a link to reset your password will be send to your e-mail address. In order to recover your username, please contact us directly.

How can I edit or delete my account?

  1. Go to “My account” in the top bar menu
  2. Click on the settings-tab
  3. Now you can change your e-mail, password or delete your account (all your data will be deleted)

Using the platform

Find and connect to other members

  1. Go to “Members” in the top menu labelled “Network
  2. You may now filter the members directory, which initially displays all members, by clicking on the respective dropdown box
  3. Once you found an interesting potential connection, in order to connect you could either click the chain symbol directly in the members directory or on the member’s personal page
  4. After sending your connection request, your new connection will receive an e-mail to confirm your request

Write a message to another member

  1. Go to “My account” in the top bar menu
  2. Open your messages tab
  3. Start typing the username of the person you would like to contact in the “Sent to” box and select the person from the list that will now appear
  4. You can now start writing a message in the text box of the messages tab
  5. Click “send message” to send the message

or

  1. Go to “Members” in the top menu labelled “Network
  2. Click on the profile of the member you want to contact
  3. Open the messages tab in the profile of the person you want to contact
  4. Now you can write a message in the text box of the messages tab.
  5. Click “send” the right corner to send the message

Find and upload resources / use the toolbox

  1. In the main menu go to “Toolbox”
  2. On the upper right click on the button “Add file” (only visible, when logged in)
  3. You may now enter all data relevant for the type of the resource you want to add
  4. After sending the form, you find your uploaded resource by going to your account and clicking on the tab “Resources”
  5. You may find other resources by clicking on the menu link “Toolbox” again and choosing the appropriate category from one of the boxes below or by using the Advanced search on top of the page

Find and add events

  1. Upcoming events are displayed in a front page box and are also accessible by clicking on “Network” > Events in the main menu (they are also displayed on the map)
  2. In the front page box and on the events page you have the opportunity to add your own events by clicking the link “Add event” (only visible, when logged in)
  3. Fill in the form in order to create your event
  4. Please Note: as BiomassNet is still under development, currently there is no opportunity to set the hours for an event. – This feature will be added as soon as possible!
  5. If you would like to edit or delete an event you created, go to the events page and click on the link below the event

Find and add projects

  1. Projects can be found on the front page, as well as by going to “Network” > Projects (they are also displayed on the map)
  2. On the projects page click on the button “Post project” in order to publish a new project (only visible, when logged in)
  3. Once you created a new project, it will automatically be added to your profile tab under “Projects”
  4. You can also add an existing project to your profile or delete your own projects by clicking the link below a project on the projects page

Invite people to BiomassNet

  1. Go to “My account” in the top bar menu
  2. Below your profile box, click on the link “Invite a member”

Privacy and contents

Where can I learn more about BiomassNet’s Privacy Policy?

Please click on BiomassNet’s Privacy Policy to learn more about what happens to your data and how BiomassNet keeps your data secure.

How do I report an infringement of my copyrights or intellectual property?

If you believe your copyright or intellectual property has been infringed, please send us an email to the following address: contact@biomassnet.org or use the contact form. We will then check your request as quick as possible and react correspondingly.